Effective January 12, 2015, the National Visa Center (NVC) responds to e-mail and telephonic inquiries from attorneys and the public on nonimmigrant visa cases. The NVC is now the single point of contact for all domestic inquiries regarding both immigrant and nonimmigrant visa cases that are pending at U.S. Embassies/Consulates. The NVC will only answer routine questions about case status and provide general information about the visa process. Consular posts will continue to accept inquiries on individual visa cases. Contact information for the U.S. Embassies/Consulates is available at www.usembassy.gov/.
The e-mail address for the general public is askNVC@state.gov, and the telephone number is 603-334-0700 (M-F, 7 AM to Midnight ET).